Privacy Policy

Privacy Policy

Introduction

Welcome to https://dhow-cruise-booking.terratrek.net! We are committed to maintaining a transparent and secure online environment for all our users. This Privacy Policy outlines how we, dhow cruise booking (referred to as “we,” “us,” or “the Company”), handle your personal information and ensures its protection in accordance with global privacy standards.

Scope

This policy covers all aspects of our online presence, including but not limited to:

  • Our official website at https://dhow-cruise-booking.terratrek.net
  • Any mobile applications or services we offer
  • Interactive features and services accessible through our platform
  • All communications initiated by us with users

Please note that this policy does not extend to third-party websites, apps, or services linked to ours, as they have their own privacy policies governing user data.

Processing Activities

This policy comes into play whenever you:

  1. Utilize our applications and services as an authorized user.
  2. Visit any of our websites that refer to this Privacy Policy.
  3. Engage with us through email, phone calls, or text messages (SMS) for communications.

Personal Data Collection

We collect a range of personal information to enhance your experience and provide tailored services. The types of data we gather include:

  1. Account Information: This includes user names, passwords, and account settings.
  2. Payment Details: We securely store payment information for seamless transactions.
  3. Financial Records: Data related to bookings, refunds, and financial interactions is maintained in compliance with relevant regulations.
  4. Purchase History: Details of your bookings, including cruise preferences and customization choices.
  5. Mobile Device Identifiers: Unique device IDs or IP addresses to personalize content.
  6. Location Data: Information about your geographical location when you interact with our services.
  7. Feedback and Reviews: Comments, ratings, and suggestions provided by users.
  8. Social Media Profiles: Data obtained from social media platforms when users choose to log in via these accounts.
  9. Product Interest: Information about the products or services that interest you on our platform.

We collect this data through direct user input, application functionalities, browser interactions, and third-party partnerships.

Cookies Usage

Cookies are small text files stored on your device to enhance your experience with us:

  1. Strictly Necessary: These cookies enable core functionalities of our website, such as login sessions and navigation.
  2. Preference Cookies: Used to remember user preferences, like language settings and content formatting.
  3. Analytics Cookies: Help us understand user behavior and improve our services through tracking metrics.

Users can manage their cookie choices via our Cookie Manager tool.

Data Retention and Deletion

We follow strict data retention policies:

  • We keep personal information for as long as necessary to fulfill the purpose it was collected for, after which it is securely deleted or anonymized.
  • Legal obligations and record-keeping requirements may extend the period we retain certain data.

Security Measures

The security of your data is a top priority:

  • We employ industry-standard encryption protocols to protect data during transmission and storage.
  • Trusted third-party processors handle sensitive information under strict security guidelines.

Children’s Privacy

We are committed to protecting the privacy of minors:

  • Our services do not intentionally target or collect personal data from children under 18 years old.

Your Rights (Subject to Local Regulations)

Depending on your location, you have several rights regarding your personal information:

  1. Access: Request access to the data we hold about you.
  2. Rectification: Correct any inaccurate or incomplete personal data.
  3. Erasure/Right to be Forgotten: Ask for the deletion of your data in certain circumstances.
  4. Restriction: Limit our processing of your data under specific conditions.
  5. Data Portability: Receive your personal data in a structured, commonly used format.
  6. Objection: Object to or withdraw consent for specific uses of your data.
  7. Non-Discrimination: Ensure that exercising your rights does not adversely affect your interactions with us.

To exercise these rights, please contact our dedicated privacy team via the details provided below.

Policy Updates and Changes

We reserve the right to update this policy:

  • Any modifications will be posted on this page, and we encourage users to review it periodically.

Contact Us

For any queries, requests for data removal, or further questions regarding our privacy practices, please reach out to us: